At Honeypot we believe that parents are entitled to expect courtesy and prompt, careful attention to their individual needs and wishes. We hope that at all times you will be happy with the service provided and that you might like to voice your appreciation to the staff concerned.
Complaints should be dealt with professionally and promptly to ensure that any issues arising from these complaints are handled effectively and to ensure the welfare of all children. We welcome any suggestions from parents on how we can improve our services, and will give prompt and serious attention to any concerns that you may have by following our complaints procedure detailed fully in our policies. If the matter cannot be resolved to their satisfaction, then parents have the right to raise the matter with Ofsted at the following address:
National Business Unit
Royal Exchange Buildings
St Ann’s Square
Tel: 0300 12311231