Parents

Famly

Your child's on-line learning journal can be accessed through the Famly app.  Every parent is allocated a user and password.  Please enquire with the office if you have any problems accessing it.

 

Collecting Your Child

Safety is paramount at Honeypot Day Nursery and children will only be released to adults known to the nursery. However, we realise there may be times when this is not possible and therefore also operate a password/photo system.

Covid-19

We follow all guidelines, recommendations and requirements issued by the Governement with regards to managing infection control.  These are updated regularly and have resulted in temporary changes to various policies and procedures.  All positive cases are notifed to both the DFE and PHE as well as our local Early Years Team.  Staff and children operate in 'bubbles' within the setting to minimise the risk of full setting closure.  Staff are currently undertaking Lateral Flow Tests for asymptomatic persons twice weekly.  If any test is returned positive, they will stay away from the setting and go to a test centre for a PCR test.  If that test is returned positive, the bubble in which they work will be required to self-isolate per the current guidelines (presently 10 days), which includes both staff and other chidren.  All parents are asked to wear masks when dropping off and collecting their children.  Staff wear masks within the communal areas of the nursery to prevent cross infection over the bubbles, but do not wear masks when working with the children.

All parents are asked to follow any Government guidelines in place with regards to Coronovirus and hopefully later this year we can return to a greater normality, but in the meantime we want everyone to stay safe and well.

Unwell Children

If your child should become unwell whilst at Honeypot Day Nursery we will endeavour to contact the parents to request that they collect their child as soon as possible. If your child has a contagious illness, please contact us so that we are aware.

Guidelines for re-admittance are as follows:

Diarrhoea & Sickness Once the Child is well and eating normally. Not less than 48 hours after the last bout.
Conjunctivitis When the eyes are clear of discharge.
Ear, Throat, Chest infection When child is well – usually 48 hours after antibiotic treatment has started.
Slap cheek 7 days after onset of rash
Rubella 7 days after onset of rash
Chicken Pox Once all spots are dry and scabs have formed
Head Lice Once the child has been treated

Safeguarding

Parents and carers should be aware that we take child protection very seriously. If we believe any child to be at risk we have a duty and responsibility to ensure the child is safe from harm. Therefore, we may bring our concerns to the notice of the Lincolnshire safeguarding Children board without prior notice to the parent or carer, depending on the circumstances.

Ofsted

Our most recent (Jan 2017) Ofsted report can be found here.     

 

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Complaints

At Honeypot we believe that parents are entitled to expect courtesy and prompt, careful attention to their individual needs and wishes. We hope that at all times you will be happy with the service provided and that you might like to voice your appreciation to the staff concerned.

Complaints should be dealt with professionally and promptly to ensure that any issues arising from these complaints are handled effectively and to ensure the welfare of all children. We welcome any suggestions from parents on how we can improve our services, and will give prompt and serious attention to any concerns that you may have by following our complaints procedure detailed fully in our policies. If the matter cannot be resolved to their satisfaction, then parents have the right to raise the matter with Ofsted at the following address:

Ofsted Complaints

National Business Unit

Royal Exchange Buildings

St Ann’s Square

Manchester

Tel: 0300 12311231